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I'm James Lacey, and I've been running JLN Plumbing & Heating in Coventry for 25 years. Like many experienced heating engineers, I spent decades mastering traditional boiler installations. But when heat pump technology emerged, I realised that everything I knew about heating systems needed to evolve.

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Recognising the Need for Specialised Training

Making the decision to become a Heat Geek really came down to one thing: recognising my lack of knowledge in heat pumps and low temperature system design.

This is genuinely new technology, something unlike anything we've had to deal with before. Traditional boilers and heating systems are very forgiving – they don't require extensive calculations, mathematics, or detailed system design. You can get away with approximations and still end up with a system that works.

Heat pumps are different. It's absolutely essential to get every component exactly right for an efficient system. Heat Geek offers the training and, crucially, the confidence to be able to do that yourself.

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The Power of a Recognised Brand

Being part of a nationally recognised installers group has made a real difference to our business. When you attend trade shows wearing the Heat Geek logo on your shirt, people immediately recognise it. This is a genuinely strong brand, and it's great to be part of it and offer that recognition to our customers.

When we visit a property, customers know they're getting the Heat Geek guarantee. They have the reassurance that this system won't just work – it will work efficiently. That peace of mind is invaluable.

People are naturally skeptical of change, and heat pumps are still fairly new technology for most homeowners. The Heat Geek brand and guarantee gives them the confidence that this system really does work and will continue to work.

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Zero Disrupt: A Game-Changing Technology

I'll be honest – my first impression of Zero Disrupt made me a little nervous. We'd spent years learning and honing the skills that Heat Geek had taught us. Suddenly, we had to trust an algorithm to do all that complex work for us behind the scenes.

But the beauty of the Zero Disrupt system quickly became apparent. It opens up the heat pump market to people who want this technology but simply can't afford to add thousands of pounds on top of what a gas boiler replacement would cost.

Zero Disrupt achieves this by minimising:

• Pipework changes
• Complex mathematical calculations
• Radiator replacements
• Cylinder changes

The result? The price comes right down to a level that makes heat pumps accessible to far more homeowners.

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Making Heat Pumps Accessible

Our engineers are now able to speak confidently to customers and explain how Zero Disrupt works. We can show them that a heat pump is a viable option without tearing their house apart or replacing all the pipework and radiators.

When customers understand that they have a viable alternative to their traditional gas boiler – one that doesn't require massive disruption or expense – they're genuinely interested.

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The Simplicity Surprised Me

I think what surprised me most in the early days was just how easy Zero Disrupt makes the process. We carry out the room scan as normal, but then instead of going back to the office to spend hours doing calculations for mass flow, volumetric flow, pipe sizing, and minimum volumes, the algorithm does it all in seconds while we're standing in front of the customer.

This means we can provide an accurate quote on site, there and then.

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Learning to Trust the Technology

One challenge was learning to trust the algorithm. After spending years mastering all the mathematics and system design, suddenly we didn't need to use it anymore. That's beautiful in one way, but it also made us question: Is this right? Is it doing what it's meant to be doing?

The answer is simple: if Zero Disrupt says it will work, it will work. You have to trust the technology.

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How Our Business Has Changed

Our business with Zero Disrupt has gone from strength to strength. Here's what's remarkable: we're not spending money on marketing or SEO. People are coming to us because they want a heat pump, and we're introducing heat pumps to people who didn't even know about them through Zero Disrupt.

For any installers considering moving into heat pumps, I can tell you it's completely changed our business:

Year-Round Work: We used to go fairly quiet in summer and get busier in winter. Now we have consistent work throughout the year.

Quality Work: Heat pump installations are quality jobs. Customers really want you in their property. They're genuinely invested in this new technology.

Growing Demand: The market for heat pumps is expanding rapidly, and being a Heat Geek installer positions you at the forefront of this growth.

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The Time Is Now

If you're a heating engineer considering whether to get involved in heat pumps, my advice is simple: it's time to get on board now and start fitting heat pumps. The technology is proven, the training is available, and the market is ready.

For homeowners in Coventry and the surrounding areas, we're proud to offer Heat Geek-certified installations that combine cutting-edge technology with our 25 years of heating expertise. If you're considering making the switch to an air source heat pump, we'd be happy to visit your property and show you how Zero Disrupt can make it affordable and practical.

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About JLN Plumbing & Heating

We've been serving the Coventry area for over two decades, and we're committed to staying at the forefront of heating technology. Our Heat Geek certification means you get:

• Expertly designed systems guaranteed to work efficiently
• Minimal disruption installations through Zero Disrupt technology
• The confidence of the Heat Geek guarantee
• Over 25 years of heating industry experience

Contact us today to find out if an air source heat pump is right for your home.